Privacy policy
Last Updated: December 11, 2024
This Privacy Policy outlines how Eva The Label (referred to as the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on evathelabel.es (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. When updates are made, we will:
- Publish the revised Privacy Policy on the Site.
- Update the "Last Updated" date.
- Take any additional steps required by applicable law.
Collection and Use of Personal Information
To provide our Services, we collect personal information from various sources. The type of information we collect and how we use it depends on how you interact with us.
Types of Personal Information Collected
We collect the following types of personal information:
| Category | Examples | Purpose |
|---|---|---|
| Contact Details | Name, address, phone number, and email address. | To process orders, provide customer service, and send account notifications. |
| Order Information | Name, billing and shipping addresses, payment confirmation, email address, and phone number. | To process and fulfill orders, manage returns or exchanges, and ensure secure transactions. |
| Account Information | Username, password, security questions, and other account security details. | To create, maintain, and secure your account. |
| Customer Support Details | Communications or inquiries you send through our Services. | To provide customer service and improve our support systems. |
| Usage Data | Device information, browser details, network connection data, IP address, and interactions with the Site collected via cookies or similar technologies. | To analyze website performance, improve user experience, and secure the platform. |
Sources of Information
- Directly From You: Information you provide via forms, purchases, or account setup.
- Automatically Collected: Usage data gathered via cookies, pixels, and tracking technologies.
- Third Parties: Information from service providers (e.g., Shopify, payment processors) or partners collecting data on our behalf.
Use of Personal Information
We use your information for the following purposes:
| Purpose | Description |
|---|---|
| Service Delivery | To process payments, fulfill orders, provide notifications, manage accounts, and facilitate returns or exchanges. |
| Marketing & Advertising | To send promotional communications and tailor advertising based on your preferences and interactions. Residents of the EEA will only receive marketing communications with their explicit consent. |
| Fraud Prevention | To detect, investigate, and mitigate potential fraudulent, illegal, or harmful activities. Users are responsible for keeping their account credentials secure. |
| Service Improvement | To provide customer support, analyze feedback, and enhance the overall functionality and usability of our Services. |
Cookies
We use cookies to enhance your browsing experience, analyze user behavior, and personalize content. For details about Shopify-specific cookies, visit Shopify’s Cookie Policy.
| Cookie Type | Purpose |
|---|---|
| Functional Cookies | To remember user preferences and improve site functionality. |
| Analytical Cookies | To track user interactions and measure website performance. |
| Marketing Cookies | To deliver personalized advertisements on our Site and third-party sites. |
Managing Cookies: Most browsers allow you to manage cookie preferences, but disabling cookies may affect site functionality.
Disclosure of Personal Information
We may disclose your information under the following circumstances:
| Recipient | Purpose |
|---|---|
| Service Providers | To facilitate IT management, payment processing, order fulfillment, data analytics, and customer support. |
| Business and Marketing Partners | To deliver personalized advertising and marketing services. |
| Affiliates | To enable effective business operations within our corporate group. |
| Legal or Regulatory Authorities | To comply with applicable laws, respond to legal requests, or defend our rights. |
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Access | Request access to the personal information we hold about you. |
| Deletion | Request the deletion of your personal information. |
| Correction | Request correction of inaccurate information. |
| Portability | Receive a copy of your data or request its transfer to another service. |
| Opt-Out of Marketing | Opt-out of promotional emails, targeted advertising, or data sharing for marketing purposes. |
To exercise your rights, please contact us using the details provided below.
International Users
Your personal information may be transferred to and processed in countries outside your own. We use recognized legal mechanisms, such as EU Standard Contractual Clauses, to ensure data protection compliance.
Contact Us
If you have any questions or wish to exercise your rights, please contact us at:
Email: evathelabel@gmail.com
For data protection purposes, we act as the data controller of your personal information unless otherwise stated.